FAQs

When will my order arrive?

Eighty percent (80%) of our products are proudly designed or commissioned locally in Melbourne, Australia.

We partner with suppliers and manufacturers based in North America and Europe to fulfil our products on-demand. Which means, less waste for us and more thoughtful consumption for our customers.

When you place an order with us, it mayΒ take a little bit longer for your item to arrive at your doorstep. But that’s okay because then you’d know that everything is made-to-order.

We won’t stock what you won’t buy :)

The remainder of our products are sourced from our trusted partners in Asia. We store them locally at our Fitzroy warehouse, lovingly pick and pack them for you and dispatch within 2-3 days after your purchase.

Shipping

Shipping prices will vary depending on the size and weight of your order and ultimately, from where the product will be dispatched.

We calculate the best fulfillment centre, closest to you to deliver the best Shipping prices. See below to find a sample breakdown of Shipping cost depending on Product Type/Weight and Destination or Zone:


For Tote Bags, Shorts, and Sweatshirts

Australia & New Zealand Zone:
- Standard Flat Rate of AUD $10.36

Canada Zone:

- Standard Flat Rate of USD $6.99

Brazil Zone:Β 

- Standard Flat Rate of USD $4.49

EFTA Zone:

- Standard Flat Rate of USD $9.99

Europe Zone

- Standard Flat Rate of USD $4.59

Great Britain, Japan, and US Zone:

- Standard Flat Rate of USD $4.39

Rest of the World:

- Standard Flat Rate of USD $11.99


For Hoodies and Sweatpants

Australia & New Zealand Zone:

- Standard Flat Rate of AUD $16.69

Brazil Zone

- Standard Flat Rate of USD $5.99

Canada Zone

- Standard Flat Rate of USD $9.39

EFTA Zone

-Β Standard Flat Rate of USD $10.99

Europe, Great Britain, and Japan Zone

-Β StandardΒ Flat Rate of $6.99

US Zone

- Standard Flat Rate of USD $8.49

Rest of The World

- Standard Flat Rate of USD $16.99


For Tough iPhone Cases

Australia & New Zealand Zone:

- Standard Flat Rate of AUD $11.96

Canada Zone:

- Standard Flat Rate of USD $8.99

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EFTA and Europe Zone:

- Standard Flat Rate of USD $6.99

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Great Britain Zone:

- Standard Flat Rate of USD $2.49

US Zone:

- Standard Flat Rate of USD $4.74

Rest of the World:

- Standard Flat Rate of USD $6.99

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Returns / Refunds / Taxes
Our returns policy is applicable to purchases made through our web store via boysngirls.co

- Returns will not be accepted for change of mind or unwanted gifts

- Refunds will not be given due to shipping delays as these are out of our control and shipping timeframes areΒ indicative based on the information we are given at time.Β 

- To issue a return, the item must be received by the recipient, any items that are yet to be delivered or shipped by the forward freighter will not be applicable for a refund or return.

- Gift cards are not redeemable for cash and are non-refundable.

- International localised taxes and duties that may incur when entering your country will not be covered byΒ BNGCo, these are managed and collected by the local Government.

- Lost mail, mail that has been registered as delivered or unclaimed mail is not applicable for a refund unless the postal carrier has been deemed responsible.Β 

- Refunds will not be given for incorrect addresses.

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Faulty Products

- Refunds or store credits will only be issued where the product has been determined to be faulty.

If your product is faulty, please email us to discuss within 30 days of receiving the product.

info@boysngirls.co

Fraudulent Orders

-Β Any orders that are flagged as fraudulent will be contacted and asked to provide proof of ID,Β we reserve all right to cancel any order flagged as fraudulent if adequate proof of ID is not provided.Β